SHOP LUXURY LASHES + NAILS + FACE WEAR
SHOP LUXURY LASHES + NAILS + FACE WEAR
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Shipping and Returns

Purchases

Please allow 2-3 business days for processing for regular orders, and 3- 5 business days for BSN (Bitch Slapped Nails) Press On Nails. (weekends and holidays not included). Please be sure to update and confirm your latest address when checking out.

In the event that your order has not been shipped after 5 days from your order’s confirmation, we will do our best to keep you informed of the order status. If any changes or issues arise, you will have the option to cancel the order and receive a full refund.

Return Policy

Sales are final on gift cards, and sale/promotional items. For sanitary purposes there are no refunds or exchanges on strip lashes, cosmetics, and BSN (Bitch Slapped Nails) DIY products. If your delivery is incorrect we will do everything we can to get the issue resolved promptly.  For damaged items, we will gladly replace within 30 days of the purchase. The damaged item/s must be in their original packaging and not used or opened. Contact customercare@tekaneufville.com and include DAMAGED ITEM in the subject line along with your order #, and please attach an image of the damaged item/s.

Send returned items to:

Teka Neufville Nails + Lashes

1300 Bay St. LL2. Toronto, ON Canada. M5R 3K8.

Shipping

Canada and The United States

Canada Post | Estimated delivery time for Canada is 3-10  business days | US 7-14 business Days. This may increase during the holiday season.

For international orders, or to complete payment of your order by Bank Transfer, send us an email at customercare@tekaneufville.com

CANADA POST - COVID19

CANADA

Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes.

U.S.A

Mail and parcels destined to all regions of the United States of America continue to be delivered. However, Canada Post and our partner, the United States Postal Service (USPS) are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays. The cumulative delays during processing in Canada and the U.S.A. are adding 5-7 days to normal delivery times for all services. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in the U.S.A.

Thank you for your patience.