Shipping and Returns
Please allow 2-3 business days for processing for regular orders, and 3- 5 business days for BSN (Bitch Slapped Nails) Press On Nails. (weekends and holidays not included). Please be sure to update and confirm your latest address when checking out.
In the event that your order has not been shipped after 5 days from your order’s confirmation, we will do our best to keep you informed of the order status. If any changes or issues arise, you will have the option to cancel the order and receive a full refund.
Sales are final on gift cards, and sale/promotional items. For sanitary purposes there are no refunds or exchanges on strip lashes, cosmetics, and BSN (Bitch Slapped Nails) DIY products. If your delivery is incorrect we will do everything we can to get the issue resolved promptly. For damaged items, we will gladly replace within 30 days of the purchase. The damaged item/s must be in their original packaging and not used or opened. Contact firstname.lastname@example.org and include DAMAGED ITEM in the subject line along with your order #, and please attach an image of the damaged item/s.
Send returned items to:
Teka Neufville Nails + Lashes
1300 Bay St. LL2. Toronto, ON Canada. M5R 3K8.
Canada and The United States
Canada Post | Estimated delivery time for Canada is 3-10 business days | US 7-14 business Days. This may increase during the holiday season.
For international orders, or to complete payment of your order by Bank Transfer, send us an email at email@example.com
Expect shipping delays. It may just be one day or two, but it may be several more days depending on where in Canada or the US the package is being shipped to.